The most common cause of this error is that the student's credit card provider returned an error signaling that the credit card could not be authorized due to a generic decline.
If a student receives this error, we suggest that the student contact their card issuing bank and determine why the payment is being rejected. If the credit card company is unable to determine this for the student, the student would want to attempt the payment again with a different credit card.
If there are still questions, please contact TouchNet Customer Care to confirm what error the user is seeing while attempting a PayPath payment. Customer Care will need to know:
- the date and time the payment was attempted
- the student's ID.