Exception codes beginning with -13 are related to IP or SSL processes. Exception -1300 is a general network communications exception.
This exception can occur if there is an interruption with the network communication between the Payment Gateway and the credit card processor. Check to see if the batch has been resubmitted since the time of the exception. If it has not been resubmitted, check with the credit card processor to see if they have received the batch. If the credit card processor has not received the batch, contact TouchNet Customer Care to have TouchNet resubmit the batch.
Check the entries in the psappsrv.env file. The following step from the TouchNet API Setup for the PeopleSoft Business Interlinks document may not have been performed during setup, or something may have changed within the file:
If you are using three tier architecture while accessing this plug-in:
For more details, see the document: TouchNet API Setup for the PeopleSoft Business Interlinks.
Check whether the authorization attempt is in the Payment Gateway reports. If the authorization does not appear in the reports, then the exception is most likely caused by a connection issue between your PeopleSoft system and Payment Gateway. Turn on a network trace, and when you attempt another payment from the ePayment Interlink page, trace the transaction.
Also, make sure you are using the latest versions of these files and that they are in your PS_CLASSPATH environment variable:
The exception can occur if there is a problem with the network communication between the Payment Gateway and the credit card processor. If the exception keeps occurring, contact your credit card processor to find out if they are having known communication issues.
If the exception persists after troubleshooting, contact TouchNet Customer Care with the following information: