This course will provide you with an overview of quality performance and quality improvement based on Six Sigma and Lean, by presenting the components of this very popular approach to improve organizational operations. The course starts with determining organizational quality goals in the defining phase. It continues to set the baseline for the organization through gathering, describing, summarizing, and analyzing data in the measurement phase. Then covers designing process improvements and associated control measures. The final phase covers the implementation and validation of solution/modification measures. Various class exercises provide participants an opportunity to explore the concepts covered in the class. Sessions are led by Aaron DeWispelare, Ph.D., P.E., PMP, ACP, a top facilitator with extensive experience in both the public and private sector.
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Registration for this course will close on Friday, Feb. 21, 2020.