Conflict in Healthcare Settings - July 2026

Session Dates: Friday and Saturday, July 10-11, 2026. 8:30 am - 4:30 pm
Location: Lipscomb University Campus

Complex challenges, escalated tensions and badly behaved high performers are endemic in healthcare. Conflict in healthcare settings will not only prepare the participants to understand the underpinnings of conflict in the complex/adaptive world of healthcare in 2026, but also create a skill set to engage these challenges productively.

About the Instructor: Kim Best
Kimberly Best brings a distinctive combination of clinical healthcare experience and advanced education in conflict management to the Lipscomb Institute. Drawing on decades as a critical care nurse, she understands what happens when people face high-stakes decisions under pressure and how communication breaks down when it matters most. That frontline perspective shapes her teaching, her practice, and her commitment to helping people find their best way forward through conflict.

Kim is a Tennessee and Missouri Court listed Civil and Family mediator, FINRA Arbitrator, and founder of Best Conflict Solutions, LLC. Her practice focuses on healthcare disputes, adult family mediation, civil and business mediation, organizational conflict management, and conflict coaching. She is a senior mediator with the Los Angeles City Attorney's Office Community/Police Unification Program and a consultant with Mediators Beyond Borders International. She is a frequent speaker and trainer on mediation skills, conflict management, emotional intelligence in mediation, life transitions, and difficult decision-making, and has been published in the Australian Dispute Resolution Journal, Medscape, Missouri Nursing Journal, Newsweek, SHRM, and other outlets.