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The Play Conference
The last day to request a full refund for The Play Conference registration is 30 days prior to the first day of the conference.

Play Facilitator Training
No refunds will be given for the Play Facilitation Certificate of Completion Training Program. Please allow 72 hours to receive an email with your login and program access information.

Webisodes
No refunds will be given for webisode purchases. Within 72 hours of your purchase, you will receive an email with a link to download the video to your home computer. You will have five days to download the file to your computer.