Delivering Service Excellence

Delivering Service Excellence

Description: This training equips employees with the essential skills and techniques required to deliver consistent, high-quality service across all customer interactions. Participants will learn how to effectively communicate, build rapport, identify customer needs, and manage both routine and challenging situations. The session focuses on practical application to ensure employees can confidently deliver professional service that enhances the overall customer experience.


Participants will:

• Understand the fundamentals of excellent customer service and its impact on the organization
• Develop strong communication, listening, and interpersonal skills
• Build rapport and effectively identify customer needs and expectations
• Apply a structured approach to manage and guide customer interactions
• Handle difficult situations using service recovery and problem-resolution techniques
• Deliver consistent service that improves customer satisfaction and retention

Schedule Details: Tuesday May 12, 2026
8:30AM - 4:30PM

Location: Rio Bank - Corporate Banking Center
1st floor, 
701 E. Expressway 83
McAllen, TX 78501

Instructor: Jesse Cano

Contact Info
For more information, please contact: tmac@utrgv.edu
956-665-7011

Notes: We require a minimum number of participants to have this event, otherwise, event will be cancelled or postponed.

Special Accommodations: For special accommodations, please contact our office at (956) 665-7011 or tmac@utrgv.edu