Customer-Centricity

Customer Centricity

Description: This training provides a structured approach to embedding customer-centricity across the organization. Participants will gain a clear understanding of how to align leadership, processes, and decision-making with customer needs and expectations. The session emphasizes practical methods to break down silos, leverage customer insights, and create a culture that consistently prioritizes value from the customer’s perspective while supporting sustainable business performance.

Participants will:

• Understand the principles and importance of a customer-centric organization
• Identify gaps between current operations and customer expectations
• Align strategy, leadership, and cross-functional teams around customer needs
• Apply tools such as customer insights and design thinking to improve outcomes
• Balance customer satisfaction with operational and business objectives
• Establish a foundation for continuous improvement in customer experience

Schedule Details: Monday May 11, 2026
8:30AM - 4:30PM

Location: Rio Bank - Corporate Banking Center
5th floor, Multipurpose Room
701 E. Expressway 83
McAllen, TX 78501

Instructor: Jesse Cano

Contact Info
For more information, please contact: tmac@utrgv.edu
956-665-7011

Notes: We require a minimum number of participants to have this event, otherwise, event will be cancelled or postponed.

Special Accommodations: For special accommodations, please contact our office at (956) 665-7011 or tmac@utrgv.edu