Customer Service-- October 22nd, 2026--9:00 a.m.-11:00 a.m.

This module provides participants with a comprehensive understanding of effective customer service principles, including responsiveness, empathy, professionalism, and exceeding expectations. Participants will learn to differentiate between internal and external customers and understand how needs and backgrounds influence service delivery. The module emphasizes positive verbal and nonverbal communication, managing challenging interactions, responding to service failures, and reflecting on personal service behaviors to identify opportunities for continuous improvement.

This course is offered via live webinar and will not be recorded.